1. Authorization to Bill
By scheduling service, approving a proposal, or authorizing work to begin, Client agrees to pay for:
Mobilization and dispatch
Labor time on-site
Diagnostic time
Travel time
Materials and equipment
Specialty tools or lift equipment (if required)
Applicable Gross Receipts Tax (GRT)
Payment is for professional time and services rendered, regardless of long-term system outcome.
2. Service Call Payments
Service calls and diagnostic visits are due immediately upon completion unless prior written credit terms have been approved.
Service fees are earned upon dispatch and are non-refundable.
3. Modifications, Upgrades & New Installations
Unless otherwise stated in writing:
Deposits may be required prior to scheduling fabrication or material procurement.
Progress payments may be required based on project milestones.
Final payment is due upon substantial completion.
MTG reserves the right to withhold commissioning, programming, remote access setup, and final documentation until payment is received in full.
4. Late Payments
If payment is not received when due:
Past-due balances may accrue interest at the maximum lawful contractual rate permitted under New Mexico law.
Administrative late fees may be assessed.
Future service may be suspended.
Warranty obligations may be paused until account is brought current.
Accounts more than thirty (30) days past due may be subject to collection procedures.
5. Collections & Legal Recovery
Client agrees that MTG is entitled to recover:
Collection agency fees
Court costs
Filing fees
Service fees
Administrative recovery costs
Reasonable attorney’s fees
MTG retains all mechanic’s lien rights under New Mexico law until full payment is received.
6. Returned Payments
Returned checks, failed ACH transfers, or declined credit card transactions may incur processing and administrative fees.
7. Third-Party Payment Responsibility
If insurance, property management, HOA, or another third party is expected to pay:
Client remains fully responsible for payment unless MTG has executed a separate written agreement assuming direct billing responsibility.
Nonpayment by a third party does not relieve Client of payment obligation.
8. Network & Remote Service Billing
Time spent diagnosing:
Internet connectivity issues
Cellular signal problems
Wi-Fi configuration
IT/firewall restrictions
Radio frequency interference
Third-party application issues
is billable at standard service rates.
Connectivity issues outside MTG’s installation workmanship are not grounds for withholding payment.
9. Change Orders & Additional Work
Any work beyond the approved scope will require authorization and will be billed at:
Standard service rates, or
Quoted change order pricing
Discovery of hidden conditions, code requirements, structural deficiencies, or electrical issues may require additional billing.
10. Suspension of Work
MTG reserves the right to suspend ongoing work or decline future service if:
Payment terms are not met
Deposits are not received
Outstanding balances remain unpaid
Suspension of work does not waive MTG’s right to collect amounts due.
Please pick drop down on the type of service you are being provided or have been provided.
Service Calls & Diagnostic Work
1. Nature of Service Calls
Service calls, troubleshooting visits, and diagnostic evaluations are investigative in nature and are performed on existing systems of varying age, condition, and prior installation quality.
The purpose of a service call is to:
Identify reported issues
Evaluate equipment condition
Test components
Document findings
Recommend corrective action
Service calls are billed for mobilization and professional time rendered.
2. No Warranty on Service Calls
No warranty of any kind is provided on service calls or diagnostic work.
This includes:
No workmanship warranty
No performance guarantee
No system-wide warranty
No warranty on existing components
No warranty on aging or previously installed equipment
Because existing systems may contain multiple worn, damaged, misconfigured, or incompatible components, MTG does not guarantee continued performance after a service visit.
Service fees are earned upon dispatch and performance of professional time on-site and are non-refundable.
(Modifications & Adjustments to Existing Systems)
Warranty: 90 Days (Three Months)
Minor modifications, adjustments, retrofits, and component additions to existing systems are warranted for ten (10) days from completion.
This warranty applies only to the specific modification performed.
It does not extend to:
Pre-existing equipment
Structural deficiencies
Electrical supply issues
Unmodified components
Third-party equipment failures
(New Equipment Installed into Existing Systems)
- Warranty: MTG provides a 90 Days (Three Months) workmanship warranty on installation labor of the new equipment.
When MTG installs new major equipment (e.g., gate operators, control boards, safety devices, access control panels), the following applies:
Manufacturer warranties apply to the equipment per manufacturer terms.
Existing posts, gates, tracks, hinges, loops, wiring, or infrastructure not replaced.
Performance limitations caused by existing structural or electrical conditions.
Integration failures caused by aged or incompatible components.
MTG does not warranty:
The specific components being replaced will be identified in the proposal or invoice. Only those items are covered.
(Complete Systems)
Warranty: One (1) Year Workmanship + Manufacturer Warranty
For new gate systems and full installations:
MTG provides a one (1) year workmanship warranty.
All manufacturer warranties apply to supplied equipment.
Adjustment (“teething”) visits during the first 90 days for calibration and alignment are included.
Warranty excludes:
Abuse, impact, vandalism
Acts of God
Improper maintenance
Unauthorized alterations
Electrical surges or utility issues
Lack of required maintenance
When MTG performs work on an existing system and reuses older components:
Those components are expressly excluded from warranty unless specifically replaced.
If reused components fail, additional service charges will apply.
6. SSIMT / Commercial Service Maintenance Agreements
Claim Notification: Ten (10) Days
For customers operating under a signed Service & System Maintenance Agreement (SSMA/SSMIT), written notice of claims must be provided within ten (10) days of discovery.
Maintenance agreements do not convert non-warranted equipment into warranted equipment.
Coverage is limited strictly to the terms outlined in the executed maintenance agreement.
When MTG performs work on an existing system and reuses older components:
Those components are expressly excluded from warranty unless specifically replaced.
If reused components fail, additional service charges will apply.
Claim Notification: Ten (10) Days
For customers operating under a signed Service & System Maintenance Agreement (SSMA/SSMIT), written notice of claims must be provided within ten (10) days of discovery.
Maintenance agreements do not convert non-warranted equipment into warranted equipment.
Coverage is limited strictly to the terms outlined in the executed maintenance agreement.